+34 952 40 40 00
CANCELLATION POLICY

1. CANCELLATION POLICY

For bookings, you must fill out our form with one credit card number to be used only in case that does not follow our cancellation policy.

Cancellations period is 48 hours prior to the reservation day. All cancellations within the 48 hours period will not be accepted and will be charged in full.

All cancellations must be notified via e-mail to info@anoretagolf.es or fax al 952 40 40 50 and will not be effective until our reconfirmation.

Añoreta Golf advice all customers to have a travel insurance to cover for any illness, emergency or other unavoidable situation. Añoreta Golf waives any responsibility should any of these situations occur and will charge customers for all the services contracted in case of No Show.

A No Show is defined as: anyone who makes a booking and fails to cancel within the time frame or anyone who fails to appear at the 1st Tee at least 15 minutes prior to the start time.

2. PLAY & DRESS CODE RULES

We recommend that all players bring the HCP certificate as could be required by the staff of the Club at any time. The HCP limit is 36 for women and 28 for men.

It is indispensable to appear in the Caddy Master in advance (30 minutes). Players arriving late will miss the tee time and they would not be entitled to refund any money.

The Club reserves the right to form teams of 4 balls. Teams with a lower number could be matched at any time during the round. We provide the possibility to pay for the full tee time (4 balls) to guarantee the exclusivity of the flight if we have availability.

Añoreta Golf reserves the right to expel any client who receives two or more warnings from the Marshall or any staff of the Club for breaching of the rules without refund.

Dress Code: Collar and sleeves T-Shirt, short or long trousers production. Metal spikes golf shoes are not allowed. International dress code shall prevail.

Tee time will be consecutive each 8 minutes on the 1st Tee (except extraordinary days, maintenance reasons and/or other). Any other planning should be requested, budgeted and approved by the Direction of the Club.

Provisioning, catering, trophies, etc is not allowed without the Direction’s permission.

Advertising installation is forbidden in Añoreta Golf facilities without prior authorization.

3. RAIN DAYS & STORM PROCEDURE

3.1 Course open and playable

Under no circumstances we will refund any money to our clients. We provide the possibility to stop the game and continue when the rain stops. If you wait a few hours and the rain doesn´t stop, vouchers will be given as below:

  • If you are still in the Club House or you stopped the game between hole 1 & 9, we will provide a voucher for 18 holes with a 6 months period of validity at least.
  • If you stopped the game between hole 10 & 16, we will provide a voucher for 9 holes with a 6 months period of validity at least.
  • If you stopped the game after hole 16 we won´t provide any voucher.

3.2 Golf course closed

Incessant rain: when the hole is full of water.

Lightning storm: when bolts or thunder appear.

Force wind: when the ball moves in the green.

We will apply the following conditions when the course management decides to close the golf course because of danger for our clients or unplayable conditions:

  • If you are still in the Club House, we will refund your money.
  • If you stopped the game between hole 1 & 9, we will provide a voucher for 18 holes with a 6 months period of validity at least.
  • If you stopped the game between hole 10 & 16, we will provide a voucher for 9 holes with a 6 months period of validity at least.
  • If you stopped the game after hole 16 we won´t provide any voucher.